UHY DEL VALLE & NIEVES is committed to providing high-quality accounting, audit and tax services and ensuring satisfaction of our clients. However, we understand that situations may arise where it is necessary to request a refund or cancel a service. Below, we outline our refund and cancellation policy to ensure clarity in our transactions.

1. Scope of the Policy
   This refund and cancellation policy applies to all services offered by UHY DEL VALLE & NIEVES, including accounting advice, tax preparation, audits and other related services those paid through our online payment platform or checks.
   
   
2. Cancellation of Services
   • Recurring Services: Customers may cancel recurring services (such as monthly consultations) with 30 days’ prior notice prior to the renewal date. If the cancellation is made after the deadline, no refund will be issued for the current month.
     
     
   • Non-Recurring Services: For services such as tax return preparation or attestation assurance, cancellations must be made at least seven (7) days before the due date. If the work has already started, a percentage of the total will be charged based on the progress of the service.
     
     
3. Refunds
   • Services not started: If the contracted service has not started, a full refund of any deposit or retainer will be offered as long as it is requested within the first seven (7) days after signature of the engagement.
     
     
   • Services started: If the service has already started, the work done so far will be evaluated and a proportional refund will be issued, deducting the hours of work already invested at our standard rates.
     
     
   • Services completed: Once the service has been delivered and completed, no refunds will be made, except in exceptional cases where it is determined that there was a breach in the quality of the service provided.
     
     
4. Refund Process
   To request a refund, the customer must send an email to v.nieves@uhy-pr.com stating the invoice number, the contracted service and the reasons for the request. Our team will review the request and respond within 7 business days with a resolution.
   
   
5. Exceptions
   Refunds do not apply to emergency services, scheduled consultants, or any service where the client has provided incorrect information that affects the quality or outcome of the work.
   
   
6. Changes to the Policy
   UHY DEL VALLE & NIEVES reserves the right to modify this policy at any time. The changes will be notified through our website and will apply to future contracted services.
   
   
7. Contact
   If you have any questions about our refund policy, please contact us at info@uhy-pr.com or call 787-793-4650.